Dear Russell Martin,

Last Friday, I had my carpet cleaned by one of your technicians, Paul. I moved into my townhouse two years ago, and I had had my light cream-colored carpet cleaned twice by two other carpet cleaning services. When I had them cleaned previously, the cleaners were in and out in less than an hour, and the stains remained, even though they were supposedly specially treated.

When Paul came, I said that I didn't know whether the carpet was worth saving, and I had already planned to replace them sometime within the year. But Paul said that he didn't forsee any problems and that the carpets should clean up nicely. He was cleaning them for the entire morning, and when he was finished, they looked brand new. There was only one spot which he correctly diagnosed as a plant stain (from a houseplant which I had dropped), and he suggested that it could be patched.

I have never had such outstanding service and I must commend Paul for being a complete professional with a committment to excellence and pride in his work. In addition to this, he was very pleasant and personable; he is a real asset to your company, and I hope you will let him know how much I value his service. Also, when I called your company for an appointment and with questions about patching, the people answering the phones were very courteous, helpful, and cheerful. So I have very much enjoyed the service Russell Martin provides, and I will certainly use your services again and recommend them to others.
Thank you again.
Sincerely,
Sheryl M.

Dear Russell Martin,

On Friday Paul Thomas came and cleaned my carpet. He did the best job I've ever had done. He even got all the spots around the dining table (where my grand children sit).

Thank you so much for your prompt service for a reasonable charge. I will recommend your service to my friends.
Mary

My husband and I are so pleased with our new Karastan carpet in our bedroom. We really appreciate the excellent work done at our house. thank you for taking our old carpet out and then waiting till after the painters finished, to install the new carpet. I've always been happy with your company and the kind treatment I've received.
Sincerely,
Margaret

Dear Russell Martin,

I just wanted to drop this note to say how pleased we are with our new carpeting. I mainly want to comment on the installation. We feel it is better than any we have ever seen. The two young men who did the installation were great. It was a long two-day job and they were very efficient from start to finish.
Sincerely,
Barb J.

Dear Russell Martin Carpet Family,

I wanted to express my warm thanks for allowing me to borrow a fan to dry my damp carpet in the basement last week. It seems there's always something crazy going on with my house - never a dull moment! You're all so kind and I appreciate your assistance.
Sincerely,
Francie C.